I just returned from Florida Realtors meetings in Orlando. I met some of the Realtors that read my blog. Many of you were very positive in your comments, especially to my Rants and Raves. One comment I heard over and over again: No One Returns My Calls!
I am on the same page. I have never written about it as there are other rants and raves, that carry me away. I text, call, email and I would do carrier pigeon if that would guarantee me an answer. Returning a call, text, or email is relatively easy and doesn’t take long….however, I am sure that your parents didn’t raise you all in a void where there was absolutely no communication. Sometimes I have to call multiple times or multiple texts and emails to no avail…I NEVER get an answer. I am not sure how to overcome this or what the answer is, I do know time is of the essence and I don’t have time to continue to try to get an answer to my questions.
So tell me, my fellow Realtors, do you all have an answer to this problem?
Take care and let’s try to be good to each other!
Posted in 2016 President, A Better You, Conversations, Hot Topic, Rants and Raves
Tagged carrier pigeon, Communication, email, No one returns my calls, Rants and Raves, text, the call
We Americans are always on the move, so it stands to reason that as Realtors we should be giving and receiving referrals…..not, many of you say you are receiving or giving referrals. So Why not? I receive many referrals…either one of my customers is moving out of town, or they want a second home (that may diminish due to the new tax codes) or Realtors from all over the US are sending me referrals. Why you say? And the simple answer is: I volunteer! What do I mean…I volunteer? I am very involved in my local, state and national Association. Over the years, I have developed a great referral base. And I give referrals to the Realtors I have met through my involvement in these Associations. I receive referrals because the referring Realtors can trust me to take good care of their customers and that they will receive a referral fee. I only give a referral to a Realtor I know or someone I know trusts that Realtor. Only once in 20+ years have I given a referral to someone I did not know through my Association involvement, and then I knew the company and the Broker Owner. I want my customers taken care of , so I need to know that Realtor on the other end. So my fellow Realtors, I continually learn as I am involved in all 3 Associations and I receive and continually give referrals……It’s a win-win situation…so get out there and get involved…you will not regret it!
Until Next Monday…
Ok so now we are thru the holidays and you should have your business plans and goals in place. Now, as you are in the process of obtaining a new listing, where do you get your information from. You are thinking…What are you talking about?. As you input the listing into the MLS…where do you get the information to put into the MLS? Of course you say: from the tax rolls and the Owner. Consider this example: a Realtor is in the process of putting information into the MLS but is in a hurry and rather than verify, just puts various numbers, comments, rather than wait till they have confirmation from the Owner, or HOA, COA, municipality regulations etc. I can’t tell you the times I have had to call to verify information and heard, Well I just thought it was that way from looking around the neighborhood, complex, or community. Head Banger Alert! If you don’t know the answer from a reputable source, temporarily leave it blank, and then verify ASAP. Do your due diligence in taking the responsibility as the listing agent to ascertain all important information to market the property correctly.
Here’s another Head Banger or Time Waster…the MLS listing shows, YES to pets and up to 20 lbs. So I have a customer that has 2 small dogs and I call listing agent to see if they would take 2 small dogs under 20lbs total. She says yes. So I show, and I find out condo docs say ONE, so I ask why did you say yes…the answer: I saw an owner walking 2 dogs in the neighborhood so I thought it was OK. Turns out the Owner was walking her dog and a neighbor’s dog. I now need to see COA, HOA or ruling docs before I even attempt to make an appointment. So my fellow Realtors, please take time to check all information and verify that it is correct.
Let’s be professional…Let’s be good to each other.
Until Next Monday…
Posted in 2016 President, A Better You, Conversations, Hot Topic, Professionalism, Rants and Raves
Tagged COA, Head Bangers, HOA, Listings, Time Wasters, Verify
I read an article about the new year. It was multiple quotes from notable people about the new year. They spoke about planning, goals and most importantly about their ideas of business and people. The thoughts that struck me close to home were ones about accomplishments and staying the course. Give yourself a challenge, build your reputation. These are all great thoughts, but the best one was from an author that I have admired for many, many years. He was so creative with ideas and the ways he taught us to reflect, imagine and incorporate into our daily lives, all the while making us smile as we read his thoughts and read them to other folks. One of my blogs over Christmas was written by this author, although I didn’t know it at the time. So here is his thought for the New Year: “Don’t cry because it ‘s over. Smile because it happened.” ~ Dr. Seuss.
So my fellow Realtors, be good to each other and smile into the New Year.
Until Next Monday….
2018: a New Year. I know I have asked this before in other blogs and I will continue to do so and that is: Goals – what are your goals for the New Year? Gone are the excuses…karma, my karma will lead the way….God will provide….it will come to me in a dream! Dreams don’t make it. Karma is no help, just an excuse and God gave us a brain and expects us to use it! So now you need to get it together and decide what are your plans for 2018 as a Realtor. Are you going to wait till the ball drops on your head today or are you going to set your goals, make a plan and then execute it. I saw a speaker at a NAR convention and he really made an impression on me. He was an Air Force pilot and he spoke about the Blue Angels precision flying group. He related that in all the performances they flew (and there are thousands) they set a goal, plan and execute and then come back and critique their performance. They have flown over 3000 times and NEVER ONCE have they executed a flawless performance. I don’t know about you but I have seen them many times and I could never detect a flaw…but what do I know about flying. Same as our business, we need set a goal or goals, plan on how to achieve, execute and then critique ourselves every listing presentation, every showing, every sale. Always try to find a way to fine tune or make it better, to achieve higher performances, so to speak.
So, my fellow Realtors, Happiest of New Years and along the way, be good to each other.
Until Next Monday,
Posted in 2016 President, A Better You, Conversations, Hot Topic
Tagged 2018, business goals, critique, execute, Florida REALTORS, goals, Karma, new year, Plan
I have a list of folks I know, all written in a book. And every year at Christmastime, I go and take a look. And that’s when I realize that these names are in a part, not of the book they’re written in, but of my heart. For each name stands for someone who has crossed my path sometime, and in that meeting they’ve become the “Rhythm of the Rhyme”. While it sounds fantastic for me to make this claim, I really feel I am composed of each remembered name, and you may not be aware of any special link, just meeting you shaped my life more than you know. For once you’ve met somebody, the years cannot erase, the memory of a pleasant word or of a friendly face. We are but a total of the many folks we’ve met, and whether I have known you for many years or few, in some ways you have had a part in shaping things I do.
So every year, when the holidays come around, I realize one of the biggest gifts life can give is meeting folks like you…So may the spirit of the season leave it’s richest blessings in the hearts of you and yours.
PS I forgot who the author is and apologize for copying and making additions but it says so much to all of us. May all the holiday season be wonderous for you and your familia!
Until Next Monday and Next Year…
I know the title is screwy, however, all of the contracts I receive for my listings are AS-IS contracts. So, you ask, what is wrong with that? AS-IS means AS-IS, not please fix or can you help me pay for all the repairs or things that show up in the inspection report. It means it’s present state or condition, according to Webster’s dictionary. So in some instances, we need to educate our Sellers and Buyers as to what it really means and their alternatives. If we don’t educate them, then, as far as I am concerned, inevitably you will hear……”Why didn’t you tell me?” In my opinion, that’s almost the worst thing my customer could say to me, short of …“I will never use you again or recommend you.” So rather than hear the above comments, I discuss the aspects of AS-IS:
- you can pay a percentage or split the difference, of what ever the total cost of repairs.
- you can pay the whole cost
- you can pay nothing as it is an AS-IS
Your customers should know this all up front as you are discussing the listing and marketing of their home. That way, you (in reference to AS-IS) may never hear..”Why didn’t you tell me?”
So my fellow REALTORS be good to each other…not just because of the holidays. Until next Monday…
Posted in 2016 President, A Better You, Conversations, Florida REALTORS, Hot Topic, Professionalism, Risk Management, Tips 'n Tricks
Tagged AS-IS, buyer, present state or condition, Referral, seller