I just returned home from the 2014 CEO Symposium for the Florida REALTORS. The meetings were held at the Ritz Carlton Hotel in Amelia Island. When you say….The Ritz Carlton…well, the hotel is more than the “Ritz” name….so much more!
Merged into the theme of the meetings was the aspect of “Brilliant Service“. This chain of hotels bases its reputation on “Brilliant Service“. If you have a request or question, you start to ask an employee and before you utter your request, they say, “Yes, now what is your question?”. In other words, they will fulfill your request. Now that’s Brilliant Service!
The 2014 Florida REALTORS Leadership Team wants to make Brilliant Service one of its goals. Brilliant Service should be a given for our industry. We as REALTORS should provide Brilliant Service to our Buyers and Sellers every single day. Somehow I am not sure we do. I run across REALTORS everyday in my business and they are only interested in their commission and how quickly they can get it. They don’t understand that Brilliant Service can generate more business and good will. That’s what the 2014 Leadership Team wants to provide to you, our members: Brilliant Service! This is just one of our goals for 2014. There are 4 more goals that I will discuss in future blogs.
Brilliant Service is a great way to begin…in our Association and in our business.
Until Next Monday…