An interesting phrasing of words but what exactly does it mean? Does it mean what is here & now is it… and that it cannot be changed? Does it mean it is what it is today and tomorrow it will be different? Perplexing? Yes. Confusing? Most definitely.
Today CAN be changed and tomorrow CAN be different.
I attended a meeting this past week and an interesting question came up – a question I thought that everyone already knew the answer. Boy was I wrong!
As the Broker for an office, who is responsible? The Broker of course! That’s a given. There are those of us (Brokers and Agents) out there, lots of us, that believe otherwise. If one of our agents does something wrong, how can we possibly be responsible? We can’t keep tabs on everything our agents do in the course of their business. They are to blame, not the broker. WRONG!!! The brokers ARE ultimately responsible for their agents and their actions.
Brokers: If you have an agent that is making mistakes in contracts, dealings with the public, just plain screwing up, if you don’t make the effort to train…yes, you read right: I said train…AND correct their mistakes, YOU and your agent can risk YOUR license.
So, how does an agent know what is right and wrong? Real estate courses and exams give them the basics but you, as their broker, have to teach them the specifics and supervise. All brokers should have an office policy in place that your agents sign every year that’s right, every year. This policy states expectations, duties, policy and the rights and wrongs of doing business under YOUR license. If they fail, even though you have tried to train, educate and direct them in the correct way, your liability is not absolved. Mind you, there are always mitigating circumstances… such as a rogue agent (if I can use that description) operating out in the public arena, sans supervision.
Many offices have a office policy, many do not, many haven’t updated it in years. What is yours like? Check out the link to the right of this post for great information on Office Policy Manuals – Including samples and templates!!
So, It Is What It Is can be It IS What We Make It!!!!
PS: My husband’s birthday was yesterday!!! Happy Birthday Moe, we love you!!